At matt-sleep.com, our goal is to take care of you and your rest, ensuring your complete satisfaction.
The purchasing process is easy and fully transparent. However, if you are not satisfied, the return or exchange period for products is 14 days from the date of receipt of the order.
The cost of shipping returned products is the responsibility of the customer.
Indicative transportation costs
- Open mattresses, headboards and wooden kits - 50€
- Rolled mattresses, pillows and accessories - 10€
To make a return or exchange, simply:
Fill out the form
Indicate the product(s) you wish to return and/or exchange, along with the reason.
Once you submit your return and/or exchange request, our team will contact you within a maximum of 10 days to assist with the resolution of your return or exchange.
It is important that:
- Wait for us to contact you.
- In order for the return and/or exchange to be processed, the products must be kept in their original condition, as received.
